Cancellation & Refund Policy

1. Any cancellations to the order shall be made before 48 hours of the actual time of delivery to claim refund of the paid amount. No refund shall be made once the 48hr delivery window starts.


2. Cancellation of order shall be made with mail with Subject: " Cancellation Request" and sent to info@jaipurflorist.com
Mail shall contain following details:-
a. Order ID:
b. Cancellation Reason:
c. Refund Account Details:
3. Cancellation shall be initiated after formal order cancellation request is received at info@thankyouflowers.in

4. Refund shall be made under following conditions:
a. Order was cancelled.
b. Order was not delivered to the recipient. (This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Cancellation, 5% charge will be applicable.
7. Any discounted or exempted amount can not be claimed for refund.
8. Any extra amount credited to Jaipur Florist account may be considered for order enhancement but will not be refundable.
9. In all matters concerning Cancellation and refund Jaipur Florist shall have the deciding hand.
10. Jaipur Florist may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at info@jaipurflorist.com



Delivery Policy
• All arrangements featured on this website are designed by ThankYouFlowers.com "Bagiya".
• Early morning deliveries can be committed only in Jaipur. We will try our best to deliver as per your instruction
• The recipient's telephone and mobile no. is required to coordinate delivery timings. This ensures that your flowers are delivered.
• Order accepted till 3:00 pm IST (GMT + 5:30) are executed on the same day and there after the next day.
• Prices are inclusive of delivery / shipping charges.
• When deliveries are made on workplace, hotels, hospitals. please ensure all details are filled including room no.
• Delivery will be attempted once and in case of house locked or recipient not available at given address, the orders will the considered executed.

Substitutions Policy
All arrangements of assorted flowers the colour shown online will be used. In case of nor availability of particulars flowers, we will substitute the same with flowers of equal value on higher. No refund claims will be entertained in these cases. If the floral containers shown online is not available a similar container will be used.